top of page

FREQUENTLY ASKED QUESTIONS

  • What does your mobile unit look like?
    We have a fleet of beautiful Mercedes Sprinter Vans. For your privacy, there are no flashy pictures or words on the side announcing to your neighbors or fellow coworkers that you are having dental work done.
  • How long will my appointment be?
    Although the scan itself is about 15-25 seconds, the average appointment will last for about 15-20 minutes. Depending on certain circumstances ( i.e. what your doctor is ordering, medical conditions, moving during the scan) the appointment could take slightly longer.
  • Can I have a CBCT without a referral?
    No. California Law requires a prescription from your referring dentist.
  • Do I need to prepare for my appointment in any way?
    The only preparations we ask of you are that you have your referral slip with you and you remove any metal from the neck up (i.e. earings, necklaces, hair clips, retainers, partials, dentures, etc).
  • Do you have a wheelchair ramp?
    No, Unfortunately at this time we do not have wheelchair access.
  • What if I don't live in the cities you service?
    That's OK! If you are willing to meet us half way we will gladly drive as close as we can to you and meet at an agreed upon location. Either you can provide an address for us or we can help find one as well.
  • Can I have a scan done if I'm pregnant?
    No, you should not have a scan if you're pregnant.
  • Does my insurance cover these xrays?
    To keep our scan pricing low we do not have a billing department. Mobile 3D Advantage is a fee for service imaging company and we are not contracted with any insurance company. When scheduling an appointment, patients can ask for the dental procedure code and then call their insurance provider to find out if its covered. Payment will be required in full upon service and an itemized receipt will be provided for possible reimbursement which the insurance company would pay directly to you.
  • What forms of payment are accepted?
    Payment is required at the time of service unless payment responsibility is being taken care of by your dental office (this must be marked by dental office on referral). We accept cash, check or Cards (Visa, MasterCard, Discover and American Express). Unfortunately we do not accept Care Credit at this time. Mobile 3D Advantage is a fee for service imaging company and has not contracted with any insurance company. Our company does not have a billing department thus allowing us to save on costs and keep our scan pricing low.
  • When will my doctor get the results?
    After your appointment with our mobile unit is finished, your results are only partially complete. Depending on what your dentist is requesting, a workup must first be performed before sending results to the doctor (Unless your dentist is requesting only DICOM files in which case it can be ready immediately- for questions on DICOM please see "What is DICOM?") The case workups are done back at our office and the results get emailed to your dentist the following business day. The prints and CDs are also mailed out the following business day and will generally take 3-5 business days to get to your dental office depending on the post office. If your appointment with us and your dental appointment are close together, make sure to let our xray tech know during your appointment so we can make arrangements to get your results delivered ASAP.
  • What is DICOM?
    DICOM stands for Digital Imaging and Communications in Medicine and was created to help distribute and view medical images. These files are basically the raw 3-Dimensional data created by the CT Scanner and are only able to be viewed by programs that accept DICOM files. The dentist is able to import the scan into their own program and then from the raw data, create their own images and do their own workup. Again the dentist must have the software that accepts these files otherwise the scan will not be able to be viewed.
  • Can I have a copy of my scan?
    Yes! If you paid for your scan and it was not a billed to the doctor just let our X-Ray tech know during your appointment and we will be more than happy to get those images emailed to you at no charge; if you want extra hard copies a minimal fee may be applied. If you have had an appointment with us in the past, please call us at 949-282-0083 or email us at mobile3dadvantage@yahoo.com with your request.
bottom of page